Chirag Gupta, founder of the NoD, a North Dallas coworking and event space, talks with us about how using MoonClerk has doubled his business and improved his overall member experience.
Can you tell us a little about NoD?
NoD, pronounced “node”, is a coworking space in Dallas, Texas. Our members range from freelance software developers to designers to marketing consultants.
We provide our community members with 24/7 access to the coworking space, wi-fi, coffee, and workshops.
What are your responsibilities?
As the founder and CEO, my responsibilities include everything! I train our new team members, and handle our strategic partnership. When I can, I also give tours of the space, and respond to our community members on Facebook and Twitter.
How did you get started?
I was at the right place at the right time.
What have been some key factors in growing your business?
Our business revolves around the member experience.
What do you use MoonClerk for?
We use MoonClerk for accounting/billing and data analysis (we love the automated reports!) Before MoonClerk we were doing things all on paper.
How did you find MoonClerk?
MoonClerk came up when I was Googling for an automated billing system that could handle subscription-based recurring payments.
What was your experience when switching and getting started with MoonClerk?
Super easy. It has been a clean user experience and all of the data is easily export-able. I like the design capabilities and the ability to customize new payment plans on the fly.
How has MoonClerk improved or helped your business?
Our business has literally doubled since we started using MoonClerk and the member experience has improved drastically!
Any advice for others who are in similar industries?
Focus on the member/customer experience. Constantly look for ways to improve it. Automation is great but only to a certain extent; never underestimate the power of showing up in person to visit with your customers and to build new relationships in person.