Scott McFaddin, of Neema House – Geita, talks with us about how using MoonClerk has helped his nonprofit organization double the number of children in its care, fully sponsor every one of them, and increase its sustainable monthly donations.
Can you tell us a little about your organization?
Neema House – Geita is a baby home for abandoned and at-risk children ages 0-5 in northwest Tanzania.
What are your day-to-day responsibilities?
I am the Finance Director and I am responsible for all accounting, finances, and reporting at Neema House – Geita. I am also in charge of our website and all of our social sites (Facebook, Twitter, Instagram.)
How did you get started with Neema House – Geita?
My wife has wanted to work with children in Africa for 15 years, and 2 years ago I heard God telling me this was our time to serve in Tanzania. We arrived in Geita in September 2014. Neema House – Geita was started by another missionary family that had been living in Tanzania for about 10 years previously doing other mission work. They had decided to return to America, and Neema House – Geita needed new Directors for its future.
What do you use MoonClerk for?
We use MoonClerk to receive donations – primarily for our Child Sponsorship program. We have a customized recurring payment plan form for our sponsorship program and another form for general donations. People can access the embedded form on our website or through links on our social sites.
What made you decide to use MoonClerk?
We looked at several payment systems but decided on MoonClerk from the start.
I researched almost all of the main systems out there. MoonClerk was by far the best due to its broad customization. I was able to easily set up a tiered recurring payment plan form for 4 different dollar amounts in a single form. Other payment systems required a separate form for each dollar amount. I like the ability to create color themes for our forms and adding our logo. It is also easy to update our payment plan form each time another child is brought to Neema House.
What was your experience when getting started with MoonClerk?
Getting started with MoonClerk was almost too easy. We had very specific needs in creating our payment plans and it was simple to follow the steps to get everything set up and running behind-the-scenes. MoonClerk’s service fit our needs perfectly.
What do you like about MoonClerk?
MoonClerk is very easy to use. MoonClerk has great reporting available and you can select which email notifications are sent to donors and yourself.
How has MoonClerk improved or helped your business?
Our sponsorship program began over Thanksgiving weekend in November of 2014 and MoonClerk has been an essential part of its success. Our custom form allows potential sponsors to chose the amount they are able to contribute each month ($25, $50, $100, or $200) and the recurring payments process “just works”. By January 1, 2015 all 13 children were “fully sponsored” at $200 per month.
Historically, our organization’s funding was supplied annually through another non-profit, and that funding would fluctuate each year. Neema House has doubled the number of children in our care since September 2014. MoonClerk has helped us build and sustain regular monthly support as we care for more and more children. Through just MoonClerk, in only 7 months we have already raised 50% of the annual gifts we received in all of the previous year from all areas of fundraising.
Any advice for other nonprofits?
I think any non-profit organization should seriously consider switching to MoonClerk from another provider or start from scratch with MoonClerk. There are so many types of non-profit organizations out there and the ability to customize and design multiple payment forms for your organization has the potential to radically increase contributions.