One of the most challenging and dreaded aspects of running a business is sending past due letters or making a collection call. Contacting your customers and letting them know they have a past due balance can be a daunting task that takes numerous letters and phone calls (time) and resources (money). More importantly, the process can be frustrating and embarrassing for customers as well.
Managing collections effectively is an important part of the relationship building process between your business and your customers. It’s important to remain professional and courteous at all times. After all, if it makes business sense, you want your customers to continue doing business with you.
There’s a reason why many large companies have a dedicated department for collections, also known as accounts payable/accounts receivable (AR/AP) – it takes a very special skillset to able to handle collections. As your customer count grows, it becomes more challenging to track down the customers who owe money and even more so when you try to identify how late their payments are and when to send a past due letter.
But, what if you could avoid sending past due letters? What if you could avoid most of the uncomfortable aspects of the collections process altogether? What if you had a way to collect from customers without putting unnecessary pressure on you or them? What if your customers were automatically charged when their bill was due? What if an email was automatically sent to your customers if their credit card failed? What if your customers had a way to update their payment information themselves when their card fails? MoonClerk does all of that.
MoonClerk helps you avoid many of the stressful calls, past due letters, and emails associated with collections by giving you a system that allows you to avoid them before they happen. You can actually strengthen the relationships you have with your customers by automatically billing them every month through MoonClerk.
Make your life easier with MoonClerk – focus on your business, not sending past due letters.
Image courtesy of Flickr user John-Morgan