How EYC VA Agency Simplified Billing and Scaled Efficiently with MoonClerk

Sonya Mehta talks with us about why her Virtual Assistant Staffing Agency uses MoonClerk to bill her customers and how she uses it to reduce her administrative billing costs by 50%.

Can you tell us a little about Expand Your Capacity?

At Expand Your Capacity, we help entrepreneurs and small business owners find and work with exceptional virtual assistants from around the world -- highly skilled professionals who bring care, curiosity, and initiative to everything they do. But our work doesn’t stop at making a match. We provide ongoing training, coaching, and weekly check-ins to support both the client and the VA so the relationship can thrive long-term.

Clients often come to us feeling overwhelmed, overworked, and unsure how to delegate effectively. Our goal is to create breathing room and sustainable systems so they can focus on the work only they can do. Because we believe in mutual growth, we are intentional about pairing clients with VAs who align not just in skills, but also in working style, communication preferences, and values.

What are your day-to-day responsibilities?

As the Founder & CEO of EYC, I set the vision, strategy, and culture for our agency. I lead the development of new programs and offerings, design scalable structures, and cultivate the conditions for our global team to thrive.

I’m in daily communication with our VAs to ensure they have the resources they need, while overseeing client onboarding and VA matching to ensure every partnership is set up for long-term success.

How did you get started?

It all started a few months after I made the leap into launching my own business. I hired my first VA as a personal assistant, and the impact was immediate. I finally had space to focus, rest, and stop feeling like I had to do everything alone.

The experience was so powerful that we initially started building a course to help others understand what hiring a VA could look like, how it worked, what to expect, and why it mattered. But we quickly realized most people didn’t want just information, they wanted hands-on support. That’s when we shifted from teaching people how to hire a VA to actually doing the hiring and matching for them, with the very first VA I brought on now serving as our agency’s Chief of Staff.  Since then, we’ve built a proven playbook for high-touch matching, onboarding, and ongoing support — one that creates sustainable, human-centered partnerships where both clients and VAs can thrive.

 What have been some key factors in growing your business?

Our growth comes down to two things: our incredible team and our clear, experience-backed processes.Our VAs are at the heart of everything we do, and we make sure they’re set up for success with clear step-by-step guides, regular opportunities to grow their skills, and the support they need to help clients delegate with ease.

Over time, we’ve refined a process that’s clear, intentional, and deeply human. The work we do never feels like a transaction, but rather a shared commitment to each other’s growth. Many of our new clients have come through word of mouth from leaders who’ve had a meaningful experience with us and shared it with their networks. That trust has been a powerful driver of our growth — and now, we’re excited to expand our reach to serve more social entrepreneurs who see what’s possible when the right support is in place.

What do you use MoonClerk for?

We use MoonClerk to invoice our clients and handle recurring payments for our virtual assistant services.

What made you finally decide to use MoonClerk?

We didn’t have any major issues with the platforms we used before, they worked fine, but they weren’t built with recurring services in mind. What really stood out about MoonClerk is how seamlessly it handles autopay for ongoing payments. We don’t have to manually send invoices each month and payments are deducted automatically, which saves time and keeps everything running smoothly.

The ability to set specific billing dates for clients and have that built into the flow has been especially helpful. It’s simple, efficient, and fits perfectly with the kind of service we offer.

What specific feature do you like most about MoonClerk?

The feature we rely on most is recurring autopay. With multiple clients on different billing schedules, MoonClerk takes care of tracking and charging without us having to manage each payment manually. That’s a huge win, it saves time, prevents errors, and keeps everything running smoothly.

It also makes the process easier for clients. They don’t have to remember to pay, and we don’t have to chase invoices. That creates less friction, fewer missed payments, and more time to focus on the work that matters.

How has MoonClerk helped your business?

Since switching to MoonClerk, we’ve cut the time spent on monthly payment management by at least 50%. MoonClerk has taken a big administrative load off our plate and helped us scale without adding more complexity. As a result, we’ve been able to reach significant financial milestones and sustain steady growth.

Would you recommend MoonClerk to others?

I’d absolutely recommend MoonClerk to other service-based businesses, especially those working with recurring payments. It’s simple, efficient, and built to support growth.

 Is there anything else you’d like to add?

We believe that when the right support is in place, people can do their most meaningful work, and we’re honored to be part of that process every day.