Personal brand strategist, Jonathan Tilley, talks with us about automating 100% of his payment process has freed up 20% of his time, allowing him to focus on growing his business.
Can you tell us a little about what you do?
My name is Jonathan Tilley. I’m a personal brand strategist who helps creative people shine online and share their talent with the world.
What are your day-to-day responsibilities?
Web design, UX, UI, copywriting, branding, and building fun things on the internet for my clients to enjoy!
How did you get started?
I started alone in a corner of my home. Now I have my own office space with 5 employees who love helping people shine online. Oh and chocolate. We also love chocolate.
Friends started asking me who did my website. When I told them that I designed it myself, offers started to come in. I’d launch their websites, and their friends would ask who did your website. The snowball effect happened and I haven’t looked back since.
What have been some key factors in your business’s growth?
Listening to clients’ needs even when they don’t know how to express it. Reading between the lines. Planning further ahead than you think you need to embrace the growth that happens without losing pace. And taking time off to reflect and rest.
What do you use MoonClerk for?
I use MoonClerk for international clients paying via credit card for my branding services. Once they sign the contract, I send them the 50% deposit/down payment link. They pay. Then we start work on their brand. On launch day, we pop the cork and celebrate with the client and then we send over the other 50% payment link to close the contract. It truly is the easiest and quickest form of payment for my branding services I’ve ever experienced.
Before MoonClerk, did you use another payment system?
Yes. We used invoices, bank transfers, and PayPal. But having international clients, we always had issues. Offering the option for my clients to pay with a credit card was a game changer.
What problems did you have with your previous payment systems?
PayPal is easy on the client but an absolute nightmare for the business owner. My tax accountant seethes when she sees the PayPal logo on it. Using MoonClerk is easy on the client and the business owner… and my tax accountant.
My tax accountant would charge me more for collecting payments from PayPal. PayPal would charge a higher transaction fee. Printing out all the PayPal transactions cost a lot in paper and ink. And it slowed everything down.
What made you decide to use MoonClerk?
I was looking for a better solution and I read a testimonial on the MoonClerk website from a web designer saying how easy it was to collect payments. I tried it out for a mini-project and it worked like a dream. I haven’t used any other payment collection system for my branding services since.
What was your experience when switching and getting started with MoonClerk?
Switching to MoonClerk was easy. I felt like I won the time lottery. I had so much more time to do other things. I love how you can make each form its own thing. It’s so easy to create and use everywhere in my business.
What do you like about MoonClerk?
Everything! The forms, the thank you page option, the choices you have to individualize the entire payment process depending on what your needs are.
How has MoonClerk improved or helped your business?
I have 20% more time to work on things that really matter. I’ve 100% automated the payment process for my branding services. All of my clients are excited to use the MoonClerk payment link on launch day. Woohoo!
Any advice for others who are in similar industries?
Test it out. Make it work for you. You will NOT be disappointed.